FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?
We specialize in handcrafted wooden decor, custom wood products, and craft wood shapes.

2. Where is Railgene located?
Railgene is based in Finland.
Address: Kauppatie 59, 62200 Kauhava, Finland.

3. How long does processing take?
Processing time is 1–3 business days.

4. How long does delivery take?
Estimated delivery time is 3–7 business days, depending on the customer’s location.

5. Do you offer international shipping?
Yes, we offer international shipping. Delivery times may vary depending on the destination.

6. What payment methods do you accept?
We accept PayPal, Shop Pay, credit/debit cards (Visa, Mastercard, American Express, Maestro, UnionPay), Apple Pay, Google Pay, and Klarna.

7. Can I return my order?
Yes, we accept returns within 30 days. Custom or personalized products may not be eligible for return unless they are defective.

8. How can I contact you?
You can contact us via email at contact@railgene.com or by phone at +358504917136.

9. Are my payments secure?
Yes, all payments are processed securely using trusted and encrypted payment methods.

10. Do you provide tracking for orders?
Yes, once your order is shipped, you will receive tracking information (if available).